Post-launch support

We don't disappear after go-live

Fast response
Critical issues: 2h. Standard: 1 business day.
Isolated environment
Each client gets their own isolated installation.
Automatic backups
Daily backups with 30-day retention.
Updates
Regular updates included in subscription.
Training
Training for new staff and features.
SLA guarantee
99.5% uptime guarantee for business/enterprise plans.

Questions about support?

Discuss your hosting, support, and SLA requirements at the next consultation.

Request a consultation
Support Model | Jilanovi LTD | Jilanovi LTD